Refund policy

Return & Refund Policy

We accept returns within 14 days of delivery.

Eligibility for Returns:
* Items must be unused, unworn, unwashed, and in original condition
* Original tags and packaging must be intact
* Proof of purchase is required

Return Shipping:
* Return shipping is free of charge
* Customers must initiate the return request within 14 days of receiving the order

Refunds:
* Once the returned item is received and inspected, refunds will be processed to the original payment method
* Refund processing may take 5–10 business days depending on your bank or payment provider

Non-Returnable Items:
* Items marked as final sale are not eligible for return

Damaged or Incorrect Items:
* If you receive a damaged or incorrect item, please contact us within 48 hours of delivery

For any questions, contact us at Info@urbannua.com